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Clinic Policies
Prescription Policy
Due to the nature of our service, we do require a $50 Prescription Fee for prescriptions from a non-human, third party pharmacy. This Includes, but is not limited to: 1-800-Pet-Meds, Chewy, Drs. Foster & Smith. In the event that you choose to use a third party pharmacy, we will provide a written copy of a prescription after the $50.00 prescription fee is paid in full. This will be mailed for your records and for submission to the third party of your choice.
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We will not approve "faxed" or "emailed" prescription orders from third party pharmacies.
Online Pharmacy
Our Online Pharmacy is here to provide convenience for you and allow our team to focus our complete attention on caring for your pet once in the clinic. We have many medications and preventatives available at the clinic to purchase at your pets annual or bi-annual appointment. We ask that medications be filled online if you are not visiting for a scheduled or urgent care appointment.
Deposit Policy (effective January 1, 2025)
Cancellation Policy:
In an effort to continue to provide quality, tailored, veterinary medicine and respect everyone’s schedule, we would like to inform you of a policy on cancellation of appointment and no-shows effective January 1, 2025.
When you provide us with notice of a cancellation, we may be able to accommodate other patients with your appointment slot. When you do not arrive for a scheduled appointment, it creates an unused appointment slot that another patient may have needed. It is very important that you call 24 hours in advance to cancel your appointment.
As a courtesy, when time allows, we will make reminder calls and will send emails. If you do not receive a reminder call or email, the Cancellation Policy will remain in effect.
New Clients:
New clients will be charged a $50 non-refundable deposit to be paid prior to scheduling your appointment with the Doctor. This deposit will be applied to the exam during your scheduled appointment. If a new client fails to show or cancels/reschedules an appointment with less than 24-hour notice, the prepaid fee is non-refundable. You will have to prepay the office visit charge ($95, non-refundable) again when rescheduling.
Existing Clients:
Established clients who fail to show or cancel/reschedule an appointment and have not contacted our office with at least 24 hour’s notice will be considered a No Show. Established clients who have (2) No Show appointments will be required to prepay $95 non-refundable deposit to schedule an appointment in the future. This deposit must be paid prior to scheduling your next appointment. This deposit will be applied to the exam during your scheduled appointment. If for any reason you need to cancel an appointment, please notify our office as a soon as possible.
In-Active Clients:
In-active clients will be charged a $95 non-refundable deposit to be paid prior to scheduling your appointment with the Doctor. This deposit will be applied to the exam during your scheduled appointment. If an in-active client fails to show or cancels/reschedules an appointment with less than 24-hour notice, the prepaid fee is not refunded. You will have to prepay the office visit charge ($95, non-refundable) again when rescheduling.
We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. You may contact Ball-Chatham Veterinary Services 24 hours a day, 7 days a week at 217-498-0363. Should it be after regular business hours Monday through Friday or a weekend, you may leave a message, email, text or contact us using the button below.